Shipping policy
We currently ship Australia-wide.
Orders are typically processed within 1–3 business days. During promotional periods, public holidays, or peak seasons, processing times may be slightly longer.
Once your order has been dispatched, you will receive tracking information where available.
Estimated delivery times:
- Victoria: 2–5 business days
- Interstate: 3–10 business days
Please note:
- Delivery timeframes are estimates only and may vary depending on the carrier.
- Dragonfly Aesthetics is not responsible for delays caused by postal services, weather events, or circumstances beyond our control.
- Customers are responsible for ensuring shipping details are entered correctly at checkout.
- Additional shipping fees may apply if parcels are returned due to incorrect address information.
If your parcel is lost or significantly delayed, please contact us and we will do our best to assist.